Summary: Guidance on how to deactivate/reactivate a Product Group using Customer Self Service. Solution: For more guidance on how to deactivate/react...

Summary: Guidance on how to set usage limits on Products for individual users in Customer Self Service Solution: For more guidance on how to manage u...

Answer: This will depend on your contract agreement with Creditsafe. If you have a limit on your users, then this will be enforced within Self Service. If...

Answer: Where you can edit a user’s email address in the user details form, this is because they are pending login after identity migration. Once this user...

Answer:  Resending activation will be disabled for a number of reasons. These could be: The user has not logged in since your migration to identity and w...

The Customer Self-Service feature reduces the need for support interventions when it comes to user management and access enabling you to manage your account...

No, the system will prevent you from creating more users than your agreement allows.

A user can continue to reset their own password.  However, with Customer Self Service features enabled, users with administrative permissions, such as th...

You can reset passwords, manage authorisations, assign user access and service limits, and configure group settings to control product and service access wi...

Only users given the “Account Admin” or “Account Owner” user permission within Customer Self Service will have access to this feature.